Returns, Refunds & Complaints Policy

Our Commitment to Freshness: The Hoxton Florist Promise

At Hoxton Florist, we take enormous pride in offering only the freshest, highest-quality flowers to our valued customers throughout Hoxton and the surrounding areas. As a trusted local florist serving both homes and businesses, your satisfaction is our top priority. Our Fresh Flowers Guarantee ensures that every bouquet and arrangement leaves our shop at peak freshness, so you can enjoy the beauty and longevity of your blooms.

Damaged-on-Arrival Policy

Occasionally, despite our careful packaging and handling, flowers might sustain damage during transit. If your arrangement arrives with physical damage, such as wilted or broken stems, crushed blooms, or significant petal loss, please notify us as soon as possible on the day of delivery. In order to process your claim swiftly, we request a clear photo of the damaged flowers along with your order details. Our team will review the evidence and offer either a complete replacement or a full refund, depending on your preference and product availability.

Freshness Window

We guarantee the freshness of your flowers for a minimum of five days from the moment they arrive. This is part of our commitment as Hoxton’s leading florist, where every step is taken to source and deliver vibrant, long-lasting blooms. If, within this five-day window, your flowers prematurely wilt or fail to open as expected, please contact us with a photo and your order information. Our florists will assess the situation and recommend the appropriate solution based on your case.

Refunds & Replacements

Your satisfaction is central to our service ethos, whether you’re ordering for your Hoxton home, a special occasion, or your workplace. If you are not delighted with your flower delivery due to genuine quality concerns or damage, you may be eligible for a replacement or refund. Our team will consider each request individually, always aiming to resolve concerns amicably and promptly. Refunds are typically processed to your original payment method within five working days of approval. Should you choose a replacement, we will prioritise dispatch and delivery at the earliest possible date to minimise any disappointment.

How to Make a Complaint

We are committed to providing outstanding service to our customers. However, if something does not meet your expectations, we encourage you to voice your concern. To lodge a complaint, please contact our customer service team with your order details, a description of the issue, and any supporting photos. We will acknowledge receipt of your complaint within one working day and keep you informed throughout our investigation. Our aim is to resolve all complaints quickly and fairly, ensuring every Hoxton Florist customer feels valued and heard.

Trusted Local Service for Hoxton Households & Businesses

Hoxton Florist is proud to be a trusted local flower shop serving the heart of Hoxton and nearby areas. From household celebrations to business events, our experienced florists deliver outstanding quality and customer care. We understand that flowers are often sent with emotion and intention, so we treat every order with the utmost respect and diligence.

Thank you for choosing Hoxton Florist. With our Fresh Flowers Guarantee and commitment to service, we’re here to help you delight in every delivery.