Welcome to Hoxton Florist. These Terms and Conditions outline the legal agreement between you (the customer) and Hoxton Florist regarding the use of our online flower delivery service. By placing an order through our website, you agree to be bound by these Terms and Conditions. Please read them carefully before making a purchase. These terms cover customers in Hoxton and the surrounding areas who use our e-commerce flower delivery service.
Orders can be placed directly on our website by selecting your preferred flowers or arrangements, specifying delivery requirements, and providing necessary contact and delivery information. Once you have reviewed your order in your basket and provided all required details, you must confirm that you have read and accepted these Terms and Conditions before proceeding to payment.
Upon submitting your order, you will receive an automated order confirmation that acknowledges receipt of your order. This confirmation serves as proof that we have received your order request. However, acceptance of your order and formation of a contract occur only when you receive notification that your order has been dispatched.
It is your responsibility to ensure all information provided on your order, including recipient’s name, address, contact number, and personal message (if applicable), is complete and accurate. Hoxton Florist cannot be held responsible for delays or non-deliveries resulting from incorrect or incomplete information supplied by you.
All products displayed on our website are subject to availability. The fresh flower market is seasonal, and although we strive to keep our website up-to-date, some flowers or products may occasionally be unavailable after you have placed your order. Should this occur, we reserve the right to substitute products of similar style, type, and value. We will take all reasonable steps to inform you of any substitutions that significantly alter the appearance or value of your chosen product.
Hoxton Florist provides online flower delivery services for Hoxton and the surrounding areas. Delivery charges will be specified at the point of purchase and vary depending on the delivery location and timing requirements.
We aim to deliver orders on your selected date, but in exceptional circumstances such as adverse weather, strikes, or events beyond our reasonable control, your delivery may be delayed. In such cases, we will make every reasonable effort to communicate with you and arrange an alternative delivery date.
If the recipient is not available at the delivery address, flowers may be left with a neighbour or in a safe place at the discretion of our delivery staff, unless you specifically request otherwise. Delivery will be considered completed in these situations. We do not take responsibility for items after delivery has been completed in line with your instructions or at a secure location.
Full payment for your order must be made at the point of purchase via the payment methods available on our website. We accept major debit and credit cards, as well as selected alternative payment methods as indicated at checkout. All payments will be processed securely using encrypted payment gateways to protect your personal information.
Hoxton Florist reserves the right to withhold delivery of your order until full payment has been received and cleared. All prices on our website are shown in Pounds Sterling (GBP), inclusive of VAT where applicable, unless otherwise stated.
Prices for our products and services are as stated on our website. We reserve the right to change our prices at any time, but this will not affect orders already confirmed. From time to time, we may offer special promotions or discount codes, which are subject to specific terms and may be withdrawn without notice.
You may request to amend or cancel your order by contacting us through the methods provided on our website. Cancellations or amendments must be made at least 24 hours before the requested delivery date. We cannot guarantee amendments or cancellations outside of this window, particularly during peak periods (such as Valentine’s Day, Mother’s Day, and Christmas) due to the perishable nature of flowers and our commitment to scheduling timely deliveries.
If your request to amend or cancel is received on time and prior to dispatch, we will process a full refund using your original payment method. If your order has already been prepared or dispatched, we may be unable to cancel your order or issue a full refund. In these circumstances, we will communicate with you to agree a suitable resolution.
Hoxton Florist is committed to delivering high-quality flowers and satisfaction on every order. Due to the perishable and bespoke nature of our products, returns cannot usually be accepted. However, if you are dissatisfied with the quality of your flowers, please contact us as soon as possible with a photo and description of the issue (ideally within 24 hours of receiving your flowers).
We will review complaints on a case-by-case basis and, where appropriate, offer a replacement or a refund at our discretion. Refunds will be processed to the original payment method and may take up to five working days to appear, depending on your card issuer or payment provider.
By using our website, you acknowledge that all content, design, and images belong to Hoxton Florist or are licensed to us. Website content may not be copied, reproduced, or distributed without express consent.
You must not use our website unlawfully or interfere with its operation. We reserve the right to terminate your use of our website or refuse service without notice if we believe you have breached these Terms and Conditions.
While we strive to provide a reliable and high-quality service, Hoxton Florist shall not be liable for any loss of profits, business, goodwill, or indirect or consequential losses which may arise from the use of our website or the purchase of our products. Our liability for any direct losses arising from the supply of flowers or products under these Terms and Conditions shall, in any event, be limited to the price of the products you have purchased.
We cannot accept responsibility for delays or non-delivery resulting from circumstances beyond our control, such as force majeure events, adverse weather, transportation issues, or inaccurate or incomplete address or contact information supplied at the time of ordering.
Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury resulting from our negligence, fraud, or for any matter for which it would be unlawful to limit or exclude liability under English law.
Your privacy is important to us. We collect and process your personal information in accordance with applicable UK data protection laws. Please refer to our Privacy Policy for details on how your data is collected, stored, and used in connection with our flower delivery services.
These Terms and Conditions apply to all orders for online flower delivery placed with Hoxton Florist by customers in Hoxton and the surrounding areas. If any provision of these Terms and Conditions is deemed unlawful, void, or for any reason unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of any remaining provisions.
We reserve the right to update or amend these Terms and Conditions at any time. Updates will be posted on our website, and it is your responsibility to review these periodically. Continued use of our website following such changes shall be regarded as acceptance of the updated Terms and Conditions.
These Terms and Conditions, along with all matters arising in connection with your use of our website and flower delivery services, shall be governed by and construed in accordance with the laws of England and Wales. Any disputes or claims will be subject to the exclusive jurisdiction of the English courts.
If you have any questions regarding these Terms and Conditions or wish to discuss an order, please contact us using the details provided on our website. Our customer service team will be pleased to assist you with your enquiry.
Thank you for choosing Hoxton Florist for your flower delivery needs in Hoxton and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Hoxton, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Hoxton.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
